Coastal Property Management
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Rental Guidlines

Rental Guidelines

Rental Agreement

Thank you for choosing Coastal Property Management.  The purpose for this written document is to provide you with an overview of general information concerning our rental property chosen and the overall environment you’ll call home during your time with us and should be considered your rental contract between Guest and CPM.   This does not mean that there are not other addendums to the property that may also contain important points of interest for your stay.   This rental agreement supersedes any agreement that may be on the VRBO platform or by any other channel or advertisement.  Please read this agreement as it provides helpful hints and tips for your stay and any and all other documents provided for your stay with us.  If you do not understand or have questions concerning your booking and or this agreement, please do not hesitate to contact us.

COVID-19:    The safety and security of you and your family is at the utmost importance for us while you are with us on Saint George Island.  CPM in partnership with the homeowner of this property, have made a commitment to provide you with any and all information that is needed to help ensure a CLEAN and SAFE experience for you.  We have made every effort to abide by the terms and conditions required by the Florida DBPR, VRBO and our local State and Government officials. Requirements for preparing and cleaning the property (subject to change without notice) between guests are set forth in the rulings found on the Florida DBPR or VRBO site.  NOTE: Properties are not “deep-cleaned” between guests but every effort is made to throughly clean each property to include using approved disinfectants on high touch areas, completely changing linens over and recording all maintenance issues found during inspection.  Variations in cleaning procedures or chemicals used are located on the property site for the individual property booked or you may inquire for specifics.  If you have an allergy or medical condition that is affected by the use of chemicals, please let us know so that we can coordinate with cleaning staff to accommodate you.   

IS MY PROPERTY READY?  We understand and share your joy and excitement to be in paradise, but Early Arrival is NOT available during HIGH SEASON but can be scheduled with owner and management approval of the property you have rented.  Special conditions and fees may apply.   Every effort is made between our staff and property owner to make the property available by the 4PM check-in time.  There may be times during High Season or Holidays, local events attracting high volumes of traffic and/or Winter Guest Move Outs;  are events that may cause a delay in the normal 4pm check-in.  In these situations, we kindly ask for your help and patience in providing a seamless transition from guests departing and your arrival. It is very important that you pay special attention to the timeline in the VRBO portal and check email regularly for updates from our office.  We will email you a complete guide 3 to 5 days prior to your arrival VIA VRBO.  Please do not be alarmed if you do not receive it until then.  We cannot give out addresses to properties or any other arrival information prior to that time.

Your normal arrival time is 4 PM EST, there is no reason to plan your trip to arrive any earlier.  PLEASE DO NOT plan to be at the property early for any reason - as this could cause confusion and delay approved vendors such as Grocery Gals, VayKay Gear, Housekeeping and Maintenance Staff that are working hard to finalize details for your arrival.    Because of the stringent guidelines and time constraints for preparing the property for your arrival AND for the safety of everyone, we ask for your cooperation and help to stop the spread of COVID-19.  Our Housekeepers and Staff will deny you access and doors to properties are locked until the property has had FINAL INSPECTION which will be recognized by the DOOR TAG/HANGER left on the entry door.   Please plan your travel itinerary so that you will arrive at the scheduled arrival time of 4 PM unless you have specific instructions from the property manager or owner.  If there is a failure to comply, CPM has the right to protect our staff and instruct them to leave the property without finishing, resulting in possible unclean or unsafe property.  For special conditions or needs please contact the property manager to discuss.

COVID-19 TRAVEL PROTOCOL:  We’re all in this together.   For more information on COVID-19 and for the most current update concerning travel protocol, testing, and more visit the CDC site

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

REPORTING ISSUES OR EMERGENCY: If this is a medical emergency or life threatening situation, remain calm and CALL 911 FIRST and then when possible make contact with the property manager.  If an accident has occurred at the property that has resulted in injury to yourself of a member of your party, we will need to get a detailed account of the incident so that we can do everything we can to assist you during this event.  For situations that are NOT LIFE THREATENING but require immediate attention such as failure of plumbing or HVAC systems, Keyless Entry Locks systems or Damage to Property, arrival to property not prepared, an emergency after-hours operator is on call to assist you.  CALL or TXT 850-323-0907, if voice mail answers, please be sure to leave a detailed description including the name of the registered guest on file, property name and a good contact number to be reached at.  Patience is a virtue and we do understand urgency.  Someone will return the call within 15 minutes.  If a response is not obtained after that and this is an EMERGENCY, then call VRBO at 877-228-3145 and one of the operators there will help contact CPM or the property manager so that you are taken care of as quickly as possible.

All other situations NOT considered to be Emergency should be emailed through the guest services portal on our website.  Please be aware that shortness of staff may cause a delay in response but a guest services agent will reach out to assist as soon as possible.  Please do not call the emergency line for the interruption of wi-fi, cable issues or similar. While we realize the need for these convenience items, causes for interruption are usually due to an extreme weather event or damage to the system has occurred that usually affects multiple properties in the area.  Every event from the provider will be made to restore a quickly as possible and we will provide repair/restoration information as it is made available to us.  Because we cannot control when an interruption of services occurs, NO REFUND is given.  Some interruption of amenities may be covered under your trip insurance policy.    Check with your policy provider for more information.

WHO CAN RENT:   CPM is proud to stand with VRBO and support DIVERSITY, INCLUSION for FAMILIES EVERYWHERE.  We require the registered guest on file to be 25 years of age or older to rent.  We observe the privacy and security of our guests and our homeowners.  Please do NOT ask us for information that would be considered a violation by Federal Law such as phone numbers, email addresses or other contact information UNLESS express permission from all parties has been obtained in writing.  This EXCLUDES guests that are found to have obtained bookings illegally such as claiming to be of the required age and are not or misrepresentation of the intended booking such as a group event not approved or any booking found to be considered a violation of the rental guidelines and policies set forth when booked and agreed to at time of confirmation/payment. CPM reserves the right to cancel booking immediately without refund and or contact the Franklin County Sheriff’s Office to assist with Eviction procedures.   Further it is the responsibility of the individual renter to research and obey local laws, ordinances and so forth within Franklin County while staying as a guest.

TRAVEL INSURANCE: When preparing any vacation experience, there are several circumstances,  to name a few , that may interfere with your plans such as hurricanes, severe inclement climate events, mandatory evacuations, illness, family emergencies, missed plane flights, etc. Therefore, we STRONGLY recommend that you obtain a travel insurance policy that has a “trip interruption rider” from a reputable company.  Make sure to examine and ask questions from the provider if you’re not sure of what you’re purchasing through the VRBO platform or any other source.  When reviewing your choice of companies please make sure that the policy you’re purchasing provides you with information on what is considered both covered and not covered events.   *DISCLOSURE:  CPM nor the individual property owner(s) are responsible for renter(s) loss of deposit caused by a failure to purchase trip insurance, failure to meet provider requirements or payments that take place outside of the VRBO platform.   WARNING: Bookings made outside of the VRBO channel platform are NOT protected by VRBO’s guarantee and could result in loss of rental deposits that will not be covered.   

CANCELLATION POLICY:  There is NO REFUND of rental deposits once the property is booked.  If your reason for cancelation is NOT a covered event within your trip insurance policy, please give us a call - In some instances given enough time, a property may re-book for the full rate for those dates and a refund from the property owner may be possible once the new guest confirms with full payment.

WALKING TO THE BEACH:  Each property has a route to the beach.  Some are marked with trails/easements and others not on the main streets have community access via boardwalks at the end of each street in the Gulf Beaches section, or end of the T-streets in the Plantation.  Please ask property manager if you’re not sure where your access is located.

DAMAGES:  As the saying goes, you broke it, you buy it.   We understand accidents can happen but in the event the rental property or contents/amenities of the rented property in this agreement are damaged during your stay, the registered guest on file is responsible and liable for repair/replacement costs.   This includes paying the difference in costs that are not covered by the security deposit on file or that fall outside of the amount of damage insurance protection amounts purchased when booked and could include legal fees that incur as a result.

Errors/Omissions/Just Be Nice Disclosure: the hospitality industry is constantly evolving as changes in technology, guests expectations and changes to the world we share make it necessary to always strive for improvement and a constant reach for the highest possible service that we can provide to you. We are all human and at times we will make a mistake that is unintentional or caused by events beyond our control:  examples are rate errors, property sale, hurricane or natural disaster to include pandemic or epidemic shutdown and/or the availability of amenities which are subject to change without notice due to breakdown of the amenity or system etc., including changes to interior offerings of any kind, golf carts, pools and pool heaters, hot tubs, docks, boat lifts, elevator, grills of any type, kayaks or beach gear OR ANY bonus item that is advertised in the listing.   These items that are subjected to heavy use by multiple guests and the life of such items are beyond our control.   We will make every effort to substitute or replace the amenity as quickly as possible after owner approval.  If an incorrect rental rate or calculation was made in your booking, we reserve the right to correct it within 14 days of your initial booking. You will be contacted and notified to discuss before any adjustment is made.


SEA TURTLES: During Sea Turtle Nesting Season, (May - Oct), please refrain from using flash lights or any flash film cameras or cell phone camera flashes, except for certified red LED turtle- friendly flashlights. Regular flashlights disorient sea turtles from coming ashore to nest. You can purchase LED turtle friendly flashlights online prior to your trip. In addition, the county’s “Leave no Trace” Ordinance requires that between 9pm and 7am, all personal belongings left on the beach must be removed and holes filled in that are dug. All personal items left behind will be collected and the county will dispose of them each night. Please help us keep our beach beautiful and clean!!

SEPTIC SYSTEM: Please do not put any items in the toilet except toilet paper.  If you notice a smell or spillage outside your rental coming from the septic system or if you hear the alarm sounding for the system, please contact us immediately. 

STAPLE SUPPLIES and GROCERY SHOPPING:  We will normally provide initial starter supplies consisting of at least 1 roll of toilet paper per bathroom, a bottle of liquid hand soap or at least 1 bar soap for showers and vanities, waste can liners, 1 roll of kitchen paper towels, 4 to 6 Keurig pods to homes equipped, Beach towels, if provided by owner, 1 kitchen sponge and at least 2 dish towels, automatic dishwasher tabs, liquid dish detergent and a fabulous vacation!  (Please note that these items can vary based on availability or owner’s choice of amenity package offerings). There is a Dollar General located just across the bridge in Eastpoint and a Piggly Wiggly located in Apalachicola for grocery shopping and If you do not want to leave the island, we have a Piggly Wiggly Express and there is also the Sparks and Son’s Island Grocery.


GARBAGE PICK UP: Garbage “pick-up” for the BLUE Waste ONE can is WEDNESDAY and SATURDAY for properties outside the St. George Plantation - Please take the can to the street side the evening before pick-up (unless the property has valet service) otherwise the can will not be emptied.  All properties within the St. George Plantation have valet service on TUESDAY and SATURDAY mornings.

CABLE TV/INTERNET: Our home does offer cable TV and internet service. Occasionally due to weather or circumstances beyond our control, these services may be interrupted. If you require internet service for business transactions, please plan on bringing a HOT SPOT as a spare just in case services are interrupted on our small island. There are also local libraries that host free wi-fi and many restaurants. The City of Apalachicola also has free guest wi-fi in the downtown area. In the event utility services do go down, please understand that because we are a rural remote area, sometimes service providers travel several hours to repair and sometimes do not have the parts needed to repair immediately. Guests understand that no

refund of any monies are given, nor discounts given for interruption of these services that are short-term, non evacuation nature. !

AIR CONDITIONING: In order for the air conditioning system to work properly during your stay, please keep all windows and doors closed at all times to prevent the unit from freezing up. If left open, the unit will ice up and stop working and you could be without A/C until a technician arrives to repair and could be liable for payment of repair services. !

OUTDOOR LIVING AREA: For your convenience, many properties advertise and maintain outdoor living spaces.  Please be courteous and help keep these areas clean and report any damages or needed repairs to management.

CRITTERS & SUCH:  You are visiting an area that is very diverse with many different types of wildlife.  Please remember you are sharing this space with them and take every precaution to co-exist.  Monthly pest control is provided but does not extend past the decks of the property - this means that we cannot control mosquitos, yellow flies, gnats, no-seeums, or any other critter or being that you may come in contact with in the out door natural environment - Pest Control will not come out to spray the yard.  If your booking is during any month that is not Winter, you are subjected to come in contact with pesky bugs.  You may want to bring bug spray and or use citronella or any natural remedy to deter them.  We know that all animals are cute, but this being said, do NOT FOR ANY REASON try to feed or attempt to play with or “get to know” or “make friends with” any such wildlife animal as this could cause immediate harm.   

MAXIMUM OCCUPANCY: The Maximum occupancy for the property is not to be exceeded due to fire safety rules. It is mentioned in your property description on the VRBO site.   Please ask your property manager if you need to know more about the occupancy rules. This property is not available for large groups or parties, day or night!  If you are found to violate this restriction, you will be evicted without refund of rent.

SMOKING: Smoking is NOT allowed inside the house. If you smoke outside, please make sure doors and windows are closed so smoke does not drift inside and take care to dispose of butts properly. We appreciate your help in keeping the grounds clean!!  If you are found smoking in the property you will be fined $500.00 plus eviction and cost of cleaning all fabrics and linens for smoke treatment.

GRILLING:  many properties are equipped with charcoal or gas grills. Please do NOT move them from their designated areas and NEVER the upper decks or close to the any siding on the house as this is a fire and safety hazard.  Should damages occur you will be subject to replacement or repair costs of damaged items.

MOVING FURNITURE: We understand the need for things to be familiar when away from home, however, our vacation homes are staged and decorated to the liking of property owners design tastes and further adjustments are not necessary.  Please do NOT move furniture as this can damage flooring and cause extra fees on your statement.  Thank you!

LINEN:  For your convenience, linens are provided in each property, all beds are made with the exception of sofa beds and bunk beds.  Sofa Bed linen is provided and is either placed in a clear sealed bag on the sofa or in a closet.  Bunk Bed Linens are folded and placed neatly on the bed.  Please treat these linens as you would your personal linens and take great care NOT to wash white linens alongside colored linens as these will cause immediate damage resulting in extra charges to your account.  Beach Towels should be laundered separately.

DEPARTURE:

Please remove all trash from the home and place in the outdoor can provided and leave take to the street side.


Please strip each bed and place sheets in a neat pile on the bed.  Quilts and blankets should be folded neatly on the bed.  DO NOT remove pillow protectors, mattress pads or pillow sham items.  Please do NOT place any item on the flooring for additional staining or damages.  Towels are to be left inside bath tub or shower stall. Do not leave wet towels draped on furnishings or on flooring.


Please wash, dry and put away any dishes or run the automatic dishwasher.

Remove all food items from the refrigerator and pantry. Unopened items may be left for next guest. Never leave alcoholic beverages behind.

If you used the grill, please make sure charcoal is dumped in ash can and grill cleaned or light the gas grill and burn off excess food and waste.  Grilling utensils should not be left outside.

Rinse sand off beach gear before leaving if provided.

Return Golf Cart Key or Lift Key and ask for inspection for your deposit back if so included.

Unplug Toaster and Coffee Maker.
Please adjust thermostat back up to 73 in Summer Season and 60 in Winter Season. !
Please make sure all lights and fans are turned off before departing.!
Please make sure key pad code is destroyed when leaving and make sure that the pool gate is locked and secured if so provided. 
Please depart on time!

300 Ocean Mile Rules

300 Ocean Mile Rental Agreement

  • Cars must be parked under units and cannot extend beyond the concrete parking pad. Overflow parking is on the right of way on Gulf Beach Drive, between the street and bike path only. All 300 Ocean Mile roads are fire lanes and must remain open to accommodate emergency vehicles.

  • County and State laws prohibit golf carts and dirt bikes driven on Gulf Beach Dr, Franklin Blvd or the bike path. Licensed drivers only, and DUI laws apply. All-terrain vehicles are not allowed on St. George Island. Motorized vehicles, other than scooters or wheel chairs for handicapped use, are not permitted on the bike path or on 300 Ocean Mile (300 OM) boardwalks.

  • Please keep boardwalks clear of beach chairs, wagons, fishing carts, etc. Bicycles, skate boards, scooters, etc., are prohibited on the boardwalks and pool decks. Do not drag anything over the lawn as it could damage the sprinkler heads.

  • Cooking outdoors using any type of gas, electric or charcoal grill, smoker, fish cooker, boiler, etc. is limited to the sand-filled grill areas adjacent to the two pool decks and must be kept well away from the decking.

  • Grills, when lit, must be attended at all times. Grilling during high wind or drought conditions is strongly discouraged. Seagulls will steal food from grills. Dispose of ash in buckets near grills.

  • Feeding seagulls is strongly discouraged.

  • Dogs must be leashed at all times, including on the beach, per County Ordinance. There are waste disposal bins in both common areas of 300 OM that are equipped with bags. Owners must pick up dog waste and dispose of it properly. There is a limit of two dogs in rental units.

  • “No Pet” units must be respected by renters and their visitors. Violations are reported to owners and/or rental agents and may result in expulsion.

  • Trash dumpsters are located at the B, A, L & J entry roads. If a dumpster is full, trash must be relocated to one with space. Only household garbage is allowed. Some homes have fish cleaning tables available. If not, fish should be cleaned inside your unit or off property. Fish residue and old bait should be double bagged and placed in the dumpsters.

  • Dispose of all grease in the disposal bags provided in your kitchen. Additional grease bags can be obtained from our Resident Manager in K-13.

  • Please read the “Leave No Trace” (sea turtle protection) placards in the unit. All items must be removed from the beach between 9pm and 7am. Items left may be removed and discarded. Holes must be filled and sand art/structures must be flattened.

  • Pools are for 300 Ocean Mile owners and registered guests only. Hours are 8am-9 pm; max occupancy is 25; children must be attended by an adult. No running, diving or horse play; food and glass are prohibited in the pool and pool enclosure as are smoking/vaping/any tobacco use. Broken glass will result in closing and draining the pool. No one is allowed to disconnect, play, sit or stand on the pool safety rope. NO pets in the pools or pool enclosures. Pool furniture may not be taken to the beach or to individual units.

  • Walkways and all property under units are private property. Others should use them with owner permission only.

  • Contact your rental agency for issues or missing items in your townhome.

  • Fires and fireworks are prohibited on 300 Ocean Mile property.

  • Abide by daily beach flag warnings at State Park and online: https://www.franklincountyparks.com/parks-recreation/beach-flag-warnings/

St. George Plantation

Click here for a copy of the plantation rental agreement and rules for the gated community. You do not have to send this form back to us, you can email or text the names for your guests and we can enter them online for security passes for you.